Helps you be an effective manager. This title helps you discover the shrewd wisdom of: don't satisfy customers - exceed your customers' expectations, and they'll remember you and your organization; and don't focus on work - no matter what you produce, you're in the people business and your people are responsible for 85 per cent of your success.
£7.39
Don't Oil the Squeaky Wheel by Wolf J. Rinke
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From the bleary-eyed celebrity drunk apprehended behind the wheel of his car to the mass-murder's chilling stare, this title presents 350 mugshots which tell an alternative history of the twentieth century - a mosaic of the faces and the stories of those who have ended up on the wrong side of the law. Q: What do the following have in common? Frank Sinatra and 50 Cent; Michael Jackson and Vladimir Lenin; Eminem and Malcolm X, Al Capone and Martin Luther King; Sid Vicious and Joseph Stalin...
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