Pickabook Product Information
This pocketbook contains practical advice on how to develop and keep important customers. It covers all the necessary skills, form original presentation and negotiation techniques, to account action plans and developing relationships. Roger Jones, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Key Account Manager's Pocketbook : Management Pocketbooks : Pickabook : Books
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The Self-Managed Development Pocketbook
The Self-Managed Development Pocketbook
£6.39
The Self-Managed Development Pocketbook
Pickabook Product Information
The author explains self-managed development and the reasons for its uptake by many organizations as they incorporate it into their human resource and training departments. She provides tools, tips and techniques to take advantage of its benefits. Fiona Elsa Dent, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Creative Manager's Pocketbook
The Creative Manager's Pocketbook
£6.39
The Creative Manager's Pocketbook
Pickabook Product Information
This pocketbook examines definitions of management creativity. It contains techniques for creative problem solving and ideas generation, templates for trigger cards, and innovative ideas such as brainfaxing, brainstorming and nyaka (defect analysis). John Townsend, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Cross-Cultural Business Pocketbook
The Cross-Cultural Business Pocketbook
£5.59
The Cross-Cultural Business Pocketbook
Pickabook Product Information
Aimed at those involved in business outside of their own country, this guide examines culture and its effects on working behaviour before reviewing ways of developing communication skills that bridge cultural divisions. John Mattock, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The People Manager's Pocketbook
The People Manager's Pocketbook
£6.39
The People Manager's Pocketbook
Pickabook Product Information
This work examines methods of managing difficult people and their problems. Problem areas include: the poor performer, difficult individuals, a reluctant team player, the persistent late-comer and the unsupportive boss. Ian Fleming, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Decision-Making Pocketbook
The Decision-Making Pocketbook
£6.39
The Decision-Making Pocketbook
Pickabook Product Information
This is a practical introduction to the techniques of decision-making which covers everything you need to know about understanding the key components of a decision, to a framework for decision making with methodologies and case studies. Neil Russell-Jones, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Influencing Pocketbook
The Influencing Pocketbook
£6.39
The Influencing Pocketbook
Pickabook Product Information
Influencing skills are at the heart of all successful communication. This book examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision. Richard Storey, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Handling Complaints Pocketbook
The Handling Complaints Pocketbook
£6.39
The Handling Complaints Pocketbook
Pickabook Product Information
This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers. Angelena Boden, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The Emotional Intelligence Pocketbook
The Emotional Intelligence Pocketbook
£6.39
The Emotional Intelligence Pocketbook
Pickabook Product Information
This book defines emotional intelligence (Ei) and explains why it is important. It provides a framework for understanding Ei and illustrates how to develop Ei capabilities. In addition, with the aid of a self-assessment questionnaire it offers readers the Margaret Chapman, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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The C.R.M. Pocketbook
The C.R.M. Pocketbook
£6.39
The C.R.M. Pocketbook
Pickabook Product Information
Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and explains why businesses are employing it. Charles Turner, David Alexander, Phil Hailstone (Illus)
Pickabook Information
Pickabook - your on-line book and educational supplier Pickabook supplies educational customers. It offers over millions of titles to match international curricula, and delivery to addresses worldwide. Ordering is quick and easy, and Pickabook's website includes lots of interesting information for schools and educational establishments.
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